What clients say about working with us
Feedback from Malaysian organisations across different sectors, at different stages of their documentation journey.
Back to HomeFrom organisations across Malaysia
"We had three people who each did the same process slightly differently. Quillstone sat with each of them, found what they had in common and produced a document the whole team could agree on. That alone was worth it."
Faridah Hashim
Operations Manager, Petaling Jaya
May 2025
"We were preparing for an ISO audit and realised our SOPs were out of date and inconsistent across departments. Quillstone came in with a clear scope, worked through four processes with us in six weeks, and handed over documents we could actually use on the day. The audit went smoothly."
Rajan Lim
Quality Manager, Shah Alam
April 2025
"I hired Quillstone to document our client onboarding process after a staff member left and took most of the knowledge with her. The document they produced is clear enough that a new hire can follow it on their first week. I wish I had done this earlier."
Tan Wei Ling
Business Owner, Kuala Lumpur
April 2025
"The retainer arrangement worked well for us. We had a pile of existing documents that nobody trusted, and the quarterly review sessions helped us go through them at a pace we could manage. Nadia was patient and practical — she never pushed us to document more than we needed."
Ahmad Mukhriz
Finance Director, Subang Jaya
March 2025
"We used Quillstone for the library build across our logistics team. What I appreciated was that they did not just write what we told them — they asked why we do things a particular way and helped us identify where a step could be simplified before documenting it. Good consultants."
Siti Kamariah
Logistics Manager, Klang
May 2025
"We are a small firm and I was worried the engagement would be too complex or costly. The single process option was the right fit — straightforward, well-priced, and the document we received was genuinely useful. We have since added two more processes."
Yeong Chee Hong
Managing Director, Cheras
March 2025
A closer look at three engagements
Case Study 01 — Single Process
Staff onboarding documentation for a professional services firm
The situation
A consulting firm in Kuala Lumpur was growing steadily but their onboarding process existed entirely in the heads of two directors. Each new hire had a different experience and took different amounts of time to become effective.
What we did
We interviewed both directors, mapped their current steps and identified gaps and duplications. The resulting procedure covered the first thirty days clearly, with distinct responsibilities and a day-by-day structure.
The outcome
New hires now follow a consistent path. The firm reported that the time for a new consultant to become independently productive reduced meaningfully within the first two cohorts to use the document.
Case Study 02 — Library Build
Warehouse procedure library for ISO 9001 preparation
The situation
A mid-sized distribution business in Shah Alam was preparing for ISO 9001 certification. Their warehouse team had no documented procedures and the certifying body had flagged this as a gap in a pre-audit.
What we did
We spent five weeks documenting eight core warehouse procedures using a consistent template agreed with the quality manager. A library index and a team walkthrough session were included at handover.
The outcome
The business passed their ISO 9001 audit without further procedural observations. The quality manager noted that the library structure made future updates straightforward to manage internally.
Case Study 03 — Advisory Retainer
Ongoing documentation maintenance for a growing property management firm
The situation
A property management company in Kuala Lumpur had grown from twelve to forty staff over two years. Their existing procedures were outdated and staff were increasingly working from informal understandings rather than written guidance.
What we did
We agreed a six-month retainer covering monthly review sessions with department heads, coaching sessions for two internal document owners, and guidance on prioritising which procedures to update first.
The outcome
By the end of the retainer, the firm had updated procedures across three departments and had two staff members who were confident maintaining documentation independently. The monthly rhythm continues internally.
Phone
+60 14-758 2913Address
Lot 8-1, Wisma Mont Kiara, Jalan Kiara, 50480 Kuala Lumpur
Office Hours
Mon–Fri: 9am–6pm
Sat: 9am–1pm
40+
Organisations served
120+
Procedures documented
8+
Years of experience
4.8
Average client rating
Ready to start your own engagement?
We would be glad to discuss your situation. There is no pressure — just a straightforward conversation about what you need and whether we are the right fit.
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