Three ways to get your processes documented
Each service is designed for a different stage and scale of need — from capturing one urgent procedure to building lasting documentation habits across the organisation.
Back to HomeHow every engagement is structured
Brief
We agree scope, identify key processes and confirm the people we will work with.
Observe & Capture
We observe the work or conduct structured conversations with the people who do it.
Draft & Review
We produce a draft document, share it with your team and incorporate feedback before finalising.
Handover
Final documents are delivered in editable format. Your team owns them from this point forward.
Single Process Documentation
A focused engagement to capture one important process clearly, step by step, so anyone on the team can follow it. We observe the work, talk with those who do it and produce a clean, usable document you can adopt right away. Suited to teams losing knowledge when people are away or move on.
What's included
- Initial briefing session
- Observation or interview with process owner
- Documented procedure (Word + PDF)
- One round of revisions after client review
- Short wrap-up review call
Scope
One process, 1–2 weeks
Price
RM 490
Best suited for
- Teams where one person holds key process knowledge
- Businesses preparing for a first hire in a specific role
- Operations with one critical process prone to variation
Best suited for
- Organisations preparing for growth or team expansion
- Businesses planning for ISO or client audit readiness
- Companies with a department or function to fully document
Process Library Build
A structured engagement to document a set of connected processes into a consistent, easy-to-use library. We agree a simple template, capture each procedure with your team and organise everything so it is easy to find and maintain. The focus is on documents people will actually use.
What's included
- Scoping workshop to agree processes and template
- Observation and interviews per process
- Full process library in agreed template
- Library index for easy navigation
- Team walkthrough and handover session
Scope
4–6 weeks
Price
RM 2,700
Documentation Advisory Retainer
An ongoing advisory arrangement helping your organisation keep its procedures current and useful over time. We help set a light review rhythm, coach internal owners and refine documents as work changes — all at a steady pace. Ownership stays with your team throughout.
What's included
- Monthly or bi-monthly review sessions
- Coaching for internal document owners
- Working notes after each session
- Guidance between sessions via email
- Light review rhythm that fits your team's schedule
Scope
3–6 months
Price
RM 4,400
Best suited for
- Firms that have documentation but it keeps falling out of date
- Organisations wanting a lasting internal documentation habit
- Teams after a library build looking to maintain momentum
Which service fits your situation
| Feature | Single Process | Library Build | Retainer |
|---|---|---|---|
| Number of processes | 1 | Multiple, agreed scope | Ongoing |
| Dedicated template | |||
| Team walkthrough session | Short review | ||
| Ongoing coaching | |||
| Duration | 1–2 weeks | 4–6 weeks | 3–6 months |
| Price (RM) | 490 | 2,700 | 4,400 |
Not sure which fits best? Drop us a message and we can advise based on your situation.
Protocols we follow across all services
Confidentiality
NDA available before any engagement. Client materials are never shared or referenced externally.
Plain language standard
All documents are written for the person following the process, not for the person who designed it.
Review before finalisation
Every document is reviewed with the client team before it is delivered. Revisions are included.
Editable deliverables
Word and PDF formats provided. Not locked to proprietary tools or our systems.
Agreed timelines
A written brief is provided at the start of each engagement outlining scope, schedule and deliverables.
ISO alignment awareness
Documentation structures are designed to be compatible with ISO 9001 quality management requirements where relevant.
Clear, fixed pricing in Ringgit Malaysia
Single Process
RM 490
per engagement
- One documented procedure
- 1–2 week turnaround
- Review session included
Library Build
RM 2,700
per engagement
- Multiple processes
- 4–6 weeks, agreed template
- Team walkthrough session
Advisory Retainer
RM 4,400
3–6 month arrangement
- Scheduled review sessions
- Coaching & guidance included
- Ongoing document maintenance
Not sure where to start?
Tell us about your situation and we will suggest the most suitable arrangement. An initial consultation is brief and carries no obligation.
Book a Consultation